Privacy Policy

Last updated: May 24, 2018

This Privacy Policy informs you of our policies regarding the collection, use and disclosure of personal information when you use the querix.com website (‘Website’), Querix products and services (‘Services’).
Querix, we, us and our refers to Querix (UK) Ltd., 50 The Avenue, Southampton SO17 1XQ, UK.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our Website and Services, then you can be assured that it will only be used in accordance with this privacy statement.

If you do not agree with this policy,  please do not access or use our Website and Services or interact with any other aspect of our business.

Collection and Use of Information

We collect information about you to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Client care service & issue troubleshooting
  • License issuing
  • Subscription management
  • We may use the information to improve our Website and Services
  • We may contact you with newsletters, marketing or promotional materials and other information that may be of interest to you using the e-mail address which you have provided.
    You may opt out of receiving any or all of these communications from us by following the ‘Unsubscribe’ link or instructions provided in any e-mail we send.
  • We may also use your information to contact you for market research purposes. We may contact you by e-mail or phone which you have provided.

 

You may choose to restrict the collection or use of your personal information at any time by writing to or emailing us at support@querix.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please e-mail us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We collect information about you when you input it into the Services, provide it via Website or directly to us, as further described below.

Account and Profile Information

We collect your account and profile information when you

  • Sign up for an account or update your profile on the Website
  • Request a quote for Services
  • Request a demo of our Services
  • Purchase a commercial license
  • Request a trial license
  • Provide information directly to us through the supported communication channels
  • Engage with our Client Care Service

The data we collect may include your name, company details, contact information (e-mail, phone), location (country and city) and other relevant information.

You can review and update your name, company details, contact information and location in the Profile section of the Website (you will need to sign in to access it).

Information you provide through our support channels

When engaging with our Client Care team, you may choose to submit information about an issue you are experiencing with our Website or Services, e.g. documentation, screenshots, code snippets or any other relevant materials which may be helpful in resolving the issue.

Payment Information

We collect certain payment and billing information when you purchase a commercial license for our Services.

Cookies and Tracking

We automatically collect some information about you when you browse our Website to provide functionality and to measure Website usage. For more details, please see the ‘Use of Cookies’ section of this policy.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We don’t use cookies to personally identify you; our aim in using them is to be able to make the Website better for you.

You can adjust your browser’s security settings to refuse all cookies or to indicate when a cookie is being sent. If you refuse cookies, the Website may not be functioning properly or some of the features may not be available, and we recommend that you leave them turned on.

Below is the list of the cookies we use explained.

Ensuring Website Functioning (WordPress)

WordPress sets the session cookies (automatically deleted when you close your web browser) which are essential for functioning of the Website:

  • wordpress_test_cookie
    This cookie is used by WordPress to test that cookies are enabled on your browser.
  • wpe-auth
    On login, WordPress uses this cookie to store your authentication details, and its use is limited to the admin console area.
  • wordpress_logged_in_[hash]
    WordPress sets this cookie after login. The cookie indicates when you’re logged in, and who you are, for most interface use.
  • wordpress_sec_[hash]
    These are the essential WordPress session management cookies for logged in users, containing the “secure” flag that causes them to be sent encrypted.
  • wp-settings-{time}-[UID]
    The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main Website interface.

Measuring Website Usage (Google Analytics)

We use Google Analytics to collect information about how you use querix.com. The cookies collect information in an anonymous form, so it can’t be used to identify who you are. An overview of data privacy and security at Google

Google Analytics (GA) stores information about the number of visitors to the Website, where vistors have come to the Website from and the pages they visited.

Google Analytics sets the following cookies:

  • _ga
    Allows to identify unique users across browsing sessions.  GA accomplishes this via the unique, randomly generated string that gets stored in the browsers cookies, so subsequent visits to the same site can be associated with the same user.
    The lifetime of this cookie is 2 years.
  • _gid
    This cookie used to distinguish users. The lifetime is 24 hours.
  • _gat
    Used to manage the rate at which page view requests are made. The lifetime is 10 minutes.

Security

We employ security measures appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. We have turned on HTTPS by default.

However, please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the information we have collected from you.

Information collected by us will be maintained for a length of time appropriate to our needs.

Downloads

Any downloadable documents and files available on this Website are the property of ours. They are genuine and virus-free.

If you download and install software from this Website, we may collect information about your visit to our site. Once installed, our software may also connect automatically to our Website to attempt to determine if updated versions are available or if the subscription is still valid. As a result, our Website may log information related to the software downloads, such as your computer’s IP address and hardware ID.

If you download or receive our software from another source, your interaction with that site is governed by its Privacy Policy. We cannot supervise or control the use of personal information by those software download sources.

Links to Other Websites

Our Website may contain links to other websites that are not operated by us.  Although we only look to include quality, safe and relevant external links, we advise you adopt a policy of caution before clicking any external web link.

We strongly advise you to review the Privacy Policy of every website you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party websites or services.

Changes to This Privacy Policy

This Privacy Policy is effective as of January 23, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

Your continued use of the Website and Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the e-mail address you have provided us, or by placing a prominent notice on our Website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.